When dealing with a company on a phone or device related issue, the customer service can be sparse. That's why I always go to Mr. Phix with my concerns first. The customer service is beyond any in the industry. Not only does Mr. Phix address the issue, but you'll get knowledgeable advice on how to better use your device to further your personal or business needs. Ted Glackin's consulting is a service that should be considered by anyone looking to use technology as part of a marketing plan. Ted understands the big picture, but he can help you navigate through the details. You want this guy on your side.

Darryl at Mr Phix helped me out when I was in a quick jam. I could tell he was legitimately concerned with resolving customer issues instead of treating every customer that walked in like a big dollar sign and price gouging at every turn, which seems to be so common at most computer/smartphone repair shops. It was refreshing to see a technician who was putting customer first! If you ever need your desktop, laptop, smartphone, or tablet fixed, Mr Phix is the only place in Wilmington that I would trust to do the repairs! Mr Phix has the Trusty Techs seal of approval!

My 5 year old got her hands on my phone and did lots of damage. I lost tons of apps in seconds. I spent hours on Google trying to fix it myself to no avail. Ted (aka the Original Mr. Phix) was able to fix the problem in no time in flat! Great service and I love supporting a family owned LOCAL company. You will not be disappointed in Mr. Phix! Can't recommend them enough!

Always bring my computer/phone issues to Mr. Phix. I haven't seen anything he doesn't seem to be able to fix...from cracked screens to water damage to annoying "can't print from this computer" issues. He is polite and professional. Clean cut guy. I would recommend him for sure.

My husband and I needed to have our batteries replaced in our iPhone 5's. Apple told us the nearest Apple store was in Raleigh. I called Best Buy, and they could not do it. I called ATT store, and they could not do it, but they did tell me about Mr. Phix. I called and was told it could be done the same day and would only take about 20 minutes for both phones. We brought our phones in and were greeted by Darryl. He was professional, friendly, and very helpful. He finished replacing the batteries quickly and at a reasonable price. I would recommend Mr. Phix to anyone having problems with phones, computers, etc. My phone is working great now, and I didn't have to drive to Raleigh to get it done!

I called Mr Phix for repair on a Samsung GS 5. Bring it on in they said. I got there and they put it back in new condition quickly. I have used them 2 times in 6 months and the service & repair have been topnotch. You should call them for you phone repair. I highly recommend them. Very satisfied.

I brought my iphone 4s to Mr. Phix because I spilled something on it and the microphone stopped working. Devon and Darryl explained how they would fix it, and they repaired it in less than an hour. That meant a lot to me because I didn't want to be without my phone for any period of time because I needed to keep in touch with my family. The technicians at Mr. Phix are very professional, knowledgeable and pleasant to deal with. They fixed my phone quickly and made sure it was working like new. I really appreciate that they stand behind their work and offer a lifetime guarantee on their repairs. I would recommend them to anybody. Thanks guys! I may be in soon to buy a computer or cell phone... 🙂 Ellen

I had closed my Galaxy S4 phone in my car door. I had a bent device with only 20% of my screen viewable and functioning I thought the only solution was to buy another device. Darryl was able to fix my device and is fully functional. He is very personable and proficient. The owner Ted was also present and very outgoing and professional. I highly recommend them and will use them again for future services.

Went to Mr. Phix for a re-repair after I tried to replace my own broken phone screen (don't do it.). The staff was clean and professional. The atmosphere when you walk in is very modern unlike other places that look shady - so to speak. The repair was fast and I was pleasantly surprised to find out that the work was guaranteed for life when I came back a few days later for another problem. Definitely one of the better companies I've dealt with in Wilmington! Very happy! Give them a try!

Great folks, great service, great price, and fast. The true test of customer service is when there's a problem. We had the power port component replaced on one of our phones, and the component was apparently bad out of the box (only one channel of the earphone port worked), and Ted immediately queued us up first the next day, and made it right.

I took my iPhone 5 out of its case for like 2 hours. Of course I dropped it and shattered the screen.. I shopped around, looked up reviews, and Mr Phix won my business. these guys offer a lifetime warranty on every service they do. He does extremely great work, very quickly. He had my phone for 30 minutes. When I picked it back up it looked brand new. Screen was flawless, and these guys detailed the crap out of my phone. Looks brand new. I highly recommend these dudes. Great customer service, great parts, great Phix.

Fast, affordable & job well done.Thanks so much Mr Phix.

I brought my iphone 4s to Mr. Phix because I spilled something on it and the microphone stopped working. Devon and Darryl explained how they would fix it, and they repaired it in less than an hour. That meant a lot to me because I didn't want to be without my phone for any period of time because I needed to keep in touch with my family. The technicians at Mr. Phix are very professional, knowledgeable and pleasant to deal with. They fixed my phone quickly and made sure it was working like new. I really appreciate that they stand behind their work and offer a lifetime guarantee on their repairs. I would recommend them to anybody. Thanks guys! I may be in soon to buy a computer or cell phone... 🙂 Ellen

Ted is fantastic; made me feel like I had my own staff! Very friendly, easy to talk to and bent over backwards to make sure I was happy! He will be my "go to" from now on; already referred a co-worker. My Issue - I dropped my S4 and shattered the screen; Mr. Phix peeled off the top layer from the screen (because he did not think the LCD was actually cracked) and re-applied a new layer; wham; in 2 hrs. I had my phone back looking good as new!!!

I have an 18 month old who thought the Ipad was something to dance on and completely destroyed the screen. I purchased a voucher online to put towards the repair of my Ipad, however misunderstood exactly what the voucher covered. I was pretty upset that my voucher was going to go to waste. I explained that I had corresponded via email with the owner prior to making the voucher purchase to ensure I would be able to use. The situation ended up being a total misunderstanding. I should have been more specific in my inquiry. Ted, Owner of Mr. Phix, ended up letting me use the voucher toward my repair to ensure I was a satisfied customer. All small business owners should take a few pointers from Ted, as he MADE SURE the customer was completely satisfied. I will make sure anyone needing an electronic repair is sent to Mr. Phix and know they will be taken care of!

I had a great experience with Mr Phix. They fixed my computer really fast, in 1 day. When I picked it up they took the time to work with me and show me how some things work and the prices were great. I highly recommend this business to anyone.

Above and beyond my expectations!!! I was very impressed with how hard working they are here! I had an emergency issue with my computer. It was taken care of quickly, politely and runs better than ever! I had numerous viruses and my computer was to the point it wasn't working. Now it is fast and secure thanks to MrPhix. I would go here for any other issues with my phone or tablet as well. I have never been so satisfied with a computer repair business. Fast, cost effective and friendly. Customer for life and I recommend it to all my friends and family!!

I am extremely pleased with my visit and subsequent business transaction with Ted Glackin and his staff at Mr. Phix in Wilmington NC. Ted and his staff were helpful, friendly, reliable, and professional. My iPad glass repair was handled in a prompt, efficient manner. Ted took the time to explain the process and made recommendations that would improve my user experience. In short, I would recommend Mr. Phix to anyone having computer or mobile issues. I can assure you I am now a life-long customer.