FAQ

frequently asked questions

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Mr Phix, Is the highest rated repair facility in WIlmington hands down. Ted Glackin the founder, and his expert staff have been repairing computers, tablets, phones, and devices for 15 years. We began in computer repair networking virus removal and consulting. Mr Phix transitioned to phone and tablet repairs with the release of the iPhone soon after the iPad. We provide expert on site repairs for all devices but specializing in iPhone, iPad and Samsung Galaxy repairs.

Our Guarantee insures the we will use only Original Quality Parts on our repairs. This means we don’t buy lesser quality parts to save money we buy only original quality. Some people may not be aware that there are many quality levels when it comes to iPhone iPad and iPod and other Apple devices. The same rule applies to Samsung and LG products. 90% of all parts come from China and in China they make parts in mass. when things are produced in mass there are different levels of quality control and parts per hundred that will be defective. Original quality parts insures that the highest quality control is in place and the lowest number of defective parts will be present in inventory. Does this mean that there will never be a defective part shipped or installed from our inventory…No unfortunately it does not. But what this does mean is that at Mr Phix we will guarantee the quality and function of our parts for as long as you own the device we install it on.  For Life. We will repair or replace a defective part from our shop with no questions asked.

Does this mean we will replace a screen if it cracks again due to accidental or improper use … no it does not… unfortunately screens when dropped do  break we are in the repair business not the insurance business. We will do our best to prevent damage with the highest quality parts and an expert installation. We also have protective equipment and  suggestions available in our shop for most models the we repair. The most effective product we offer is the tempered glass screen protector. This product is installed over your existing screen and helps protect from impact drops and scratches. We have seen many broken screens in our years of repairing phones tablets and computers. But the most effective way to protect your device is a combination of tempered glass screen protector and an impact resistant case

If you have any questions or would like a more detailed explanation of parts quality and ratings we will be happy to do it anytime.

Ask us about our Protective Products today

Sincerely The Mr Phix Team

Most phones can be repaired on some rare occasions, the cost of repair would exceed the value of the phone, or would exceed the cost of replacing the phone. We stock parts for all major model iPhones and Samsung phones. We can order parts for nearly all common devices and screen replacements

Repairs for devices we stock parts on will be performed same day and in most cases less then an hour. iPhone screen repairs and replacements are usually completed in under an 30 min. Repairs for parts custom ordered will be performed on the same day the part arrives.

We only use the highest quality parts available “original quality” parts. This means they are exactly the same quality as the parts removed from your device. We inspect diagnose and replace the parts in the exact same manner they were installed. All parts we provide will have a Lifetime Guarantee. We will test the device with you before we return it in our store.

Were this world an endless plain, and by sailing eastward we could for ever reach new distances, and discover sights more sweet and strange than any Cyclades or Islands of King Solomon, then there were promise in the voyage. But in pursuit of those far mysteries we dream of, or in tormented chase of that demon phantom that, some time or other, swims before all human hearts; while chasing such over this round globe, they either lead us on in barren mazes or midway leave us whelmed.

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Were this world an endless plain, and by sailing eastward we could for ever reach new distances, and discover sights more sweet and strange than any Cyclades or Islands of King Solomon.

Were this world an endless plain, and by sailing eastward we could for ever reach new distances, and discover sights more sweet and strange than any Cyclades or Islands.

Were this world an endless plain, and by sailing eastward we could for ever reach new distances, and discover sights more sweet and strange than any Cyclades or Islands.

Were this world an endless plain, and by sailing eastward we could for ever reach new distances, and discover sights more sweet and strange than any Cyclades or Islands.

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With Mr Phix you get a five star customer experience. As with all our repairs you will receive our 100% rock solid support and free diagnosis.

Call us now !!!
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