Ted is fantastic; made me feel like I had my own staff! Very friendly, easy to talk to and bent over backwards to make sure I was happy! He will be my “go to” from now on; already referred a co-worker. My Issue – I dropped my S4 and shattered the screen; Mr. Phix peeled off the top layer from the screen (because he did not think the LCD was actually cracked) and re-applied a new layer; wham; in 2 hrs. I had my phone back looking good as new!!!