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TESTIMONIAL

Welcome to our company. We are a full service repair agency passionate about perfection.

Mr Phix, Ted Glackin the founder, and his expert staff have been repairing computers, tablets, phones, and devices for 15 years. We began in computer repair networking virus removal and consulting. Mr Phix transitioned to phone and tablet repairs with the release of the iPhone soon after the iPad. We provide expert on site repairs for all devices. Mr Phix is best known for our iPhone repair in Wilmington, with a Lifetime Guarantee, we offer many services: iPad repairs, Samsung Galaxy repairs, computer repairs and virus removals, small business consulting, networking and security, web design, we specialize in iPhone, iPad Mac & Windows repairs.

  • Awesome team service!! Ted and his crew got me a new battery and had it installed very quickly. Recommend 100%!!
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    Reviews

    Joe melito

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  • The owner goes above and beyond to help and knows all about your devices. Highly recommend
    From: 
    Reviews

    Pamela Frick

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  • Ted and his Team, Very Impressive! They should be the face/definition of the meaning “5 Star Business”! A Power House Crew for sure.
    From: 
    Reviews

    Matthew Frick

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  • Called about details the process to fix my phone and the employees were amazing with how they treated me.
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    Reviews

    QuirkyDezYT

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  • Patrick was very knowledgeable and friendly. He explained everything clearly and got the job done in less than one hour.
    From: 
    Reviews

    Patrick Murray

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We are in business to make a profit, but we will take a loss to make a customer completely satisfied

Here are some reviews from our customers

When dealing with a company on a phone or device related issue, the customer service can be sparse. That’s why I always go to Mr. Phix with my concerns first. The customer service is beyond any in the industry. Not only does Mr. Phix address the issue, but you’ll get knowledgeable advice on how to better use your device to further your personal or business needs. Ted Glackin’s consulting is a service that should be considered by anyone looking to use technology as part of a marketing plan. Ted understands the big picture, but he can help you navigate through the details. You want this guy on your side.

- Damien B.

Very friendly staff. They fixed my cracked iPhone 5 very quickly and now it looks brand new.

- Laura W.

Ted and his crew have bailed me out several times just in the last few months alone! When your cellphone or tablet goes on the fritz, I know of no one more knowledgeable and experienced for the fix than Mr Phix! Quick personal service and reasonably priced too! I recommend them to my friends all the time!

- Tim E.

These guys are great! They really know how to fix your electronics, quickly, effectively, and easily! I wouldn’t go anywhere else when my tablet breaks down! They know technology.

- Daniel F.

While on vacation at Wrightsville Beach (I’m from St. Louis), I dropped my iPhone 4 and the screen stopped working. We found Mr. Phix online, and based on previous reviews, decided to check it out, but weren’t expecting much. After finally finding the store (google hasn’t updated their address yet), I had a great experience. I dropped off my phone, went to lunch, and when I came back, it was fixed! The best part…they didn’t charge me anything since it was only a disconnected wire!! I was shocked…and then I wished they would open a store in St. Louis. This is definitely the place to go if you need help with your phone in the Wilmington area!

- Kate M.

I took my iPhone 5 out of its case for like 2 hours. Of course I dropped it and shattered the screen.. I shopped around, looked up reviews, and Mr Phix won my business. these guys offer a lifetime warranty on every service they do. He does extremely great work, very quickly. He had my phone for 30 minutes. When I picked it back up it looked brand new. Screen was flawless, and these guys detailed the crap out of my phone. Looks brand new. I highly recommend these dudes. Great customer service, great parts, great Phix.

- Hunter H.

Ted is a very professional & knowledgeable Mr. Phix. He removed all the malware, adware & viruses from our computer for a very reasonable price. I would recommend him to anyone with computer issues.

- Brenda S.

I had a great experience with Mr Phix. They fixed my computer really fast, in 1 day. When I picked it up they took the time to work with me and show me how some things work and the prices were great. I highly recommend this business to anyone.

- Nancy W.

I’m very happy with the service I received from Mr Phix. I made an appointment and he repaired my cracked iPhone screen in 30 minutes flat. That’s fast! Very knowledgeable and professional, and offers really reasonable prices for high quality work. I would feel confident bringing all of my computer/cell phone repair needs to Mr Phix. Thank you so much!

- Julie C.

Ted and crew really know there stuff. You can schedule your appointment online if you want to wait for your phone. They know you want your phone back quickly and make sure you do. I actually stopped by at the end of the day and he was rebuilding a phone for a customer as the parts were no longer available; still he fixed it by building replacement parts! They all have a strong sense of ethics and pride in their work – you will notice this from the moment you walk in the door. His current location is near Mayfaire, so drop your phone, run that errand, and your phone will be ready when you get back. As you can tell. I have been very impressed by Ted and his team. I highly recommend them.

- Bill H.

Mr. Phix has outstanding customer service! My lock button on my iPhone 4S had been broken for about a year. I delayed in getting my phone repaired due to the amount of time every shop needed to fix the phone. Most of the shops gave me an estimate of 7-8hrs, and with my cell phone being my primary work phone I just couldn’t miss a whole day. A friend referred me to Mr. Phix and within 45mins my lock button was fixed, and a fresh battery installed. I was greatly impressed with the quality of staff, and service; I felt very comfortable trusting them with my phone. I will definitely use them again with any technology problem that might come up.

- Martin I.

Ted was a wonderful person. His prices are reasonable, his repairs are guaranteed for life and the phone works better than the day it was bought.

- Morgan V.

Thanks for the wonderful hospitality. My iPad is like new.

- Daphne W.

Above and beyond my expectations!!! I was very impressed with how hard working they are here! I had an emergency issue with my computer. It was taken care of quickly, politely and runs better than ever! I had numerous viruses and my computer was to the point it wasn’t working. Now it is fast and secure thanks to MrPhix. I would go here for any other issues with my phone or tablet as well. I have never been so satisfied with a computer repair business. Fast, cost effective and friendly. Customer for life and I recommend it to all my friends and family!!

- Emily N.

Mr. Phix was recommended to me by a friend of mine when I broke the screen on my phone. The owner, Ted, was very friendly and very willing to help! He went above and beyond my expectations and made my phone practically brand new again! It took no time to have my screen fixed and was very affordable. This is the real deal, unlike the places in the mall that temporarily fix your phone and don’t stand behind their work. Mr. Phix has a lifetime guarantee on his work, which is awesome! I will continue to use him for all my other devices!

- Gotcha Covered

Great Service, Just got my iPhone fixed today. I had messed up my phone Surfing & taking pictures in Hurricane Arthur! Then I broke my my charge port. He fixed everything. Very knowledgeable, patient, & helpful! I Recommend him to all!

- Muj K.

Ted is fantastic; made me feel like I had my own staff! Very friendly, easy to talk to and bent over backwards to make sure I was happy! He will be my “go to” from now on; already referred a co-worker. My Issue – I dropped my S4 and shattered the screen; Mr. Phix peeled off the top layer from the screen (because he did not think the LCD was actually cracked) and re-applied a new layer; wham; in 2 hrs. I had my phone back looking good as new!!!

- Mary F. Smith

Great service and great price. Loved it

- MIchelle K.

My daughter’s iPhone 4s screen cracked the final week of the semester and after picking her up we were going to visit my mother-in-law in Wilmington. I Googled for iphone repair in Wilmington and Mr Phix came up. I contacted them and within 30 mins had an answer from Ted with the pricing and to let him know when we would be able to stop by. We ended up getting into Wilmington late in the day and Ted even offered to stay open late if needed. We got to his very nice office location near Mayfair and within 30 mins my daughter had a new screen. They tested everything out to make sure it looked like she just needed a new screen. When we returned they let me know that the button tabs were broken so they replaced it at no charge, along with a new gasket for the button. Super responsive service and a great crew! Though I live in NJ, I’d ship my phone to Ted and his team to have it repaired.

- David L.

Ted is a very nice respectable guy! The quality of the repair was extrodinary! Everything is like brand new! Recommend Mr. Phix for all your tech device prolems! Very nice location!

- Jesse T.

Fast, affordable & job well done.Thanks so much Mr Phix.

- John H.

Great folks, great service, great price, and fast. The true test of customer service is when there’s a problem. We had the power port component replaced on one of our phones, and the component was apparently bad out of the box (only one channel of the earphone port worked), and Ted immediately queued us up first the next day, and made it right.

- Clay R.

Great Service- went out of his way to help me with a broken phone! I suggest using his services.

- Itchin T.

I am extremely pleased with my visit and subsequent business transaction with Ted Glackin and his staff at Mr. Phix in Wilmington NC. Ted and his staff were helpful, friendly, reliable, and professional. My iPad glass repair was handled in a prompt, efficient manner. Ted took the time to explain the process and made recommendations that would improve my user experience. In short, I would recommend Mr. Phix to anyone having computer or mobile issues. I can assure you I am now a life-long customer.

- Jason H.

Thank you Mr Phix for saving my iPhone 6+ screen! I dropped it recently and your screen protector saved the glass from being broken! You’re a lifesaver!

- Crystal G.

We were in cellphone tech hell and Mr. Phix was the perfect service to help us out of it. Trying to make sense of what to do after a nasty accident with our best phone and 2 others that were not the picture of reliability… Ted helped us make the right decisions on what to repair (2) and what to switch out (1). Each phone was better than new with his warranty. It was so great to have a pro help us make the most of the hardware and service we had. Brilliant!

- Bernard P.

This is the only place in town I’ll use. I could not recommend them high enough. The manager, Darrell, went above and beyond to try to help me resolve my issue. Prices are very reasonable as well. See them, you won’t be disappointed!

- Mike K.

I scheduled my appointment online and received a confirmation and an entry in my Outlook calendar. I showed up on time and a technician started the task of replacing the badly fractured front glass of my iPhone 4S immediately. 30 minutes later it was ready for me. My experience could not have been better. Excellent service and a reasonable price for the work. I can comfortably recommend the folks at Mr. Phix for your smartphone repairs.

- Joshua D.

Smashed an iphone 5S lcd screen this morning. Dropped it off with Mr Phix. Had the phone fixed and back in hand within a few hours. The case required extensive work on the metal to allow a new screen to drop into place. The office is in a nice location, and the staff is friendly.

- Zachary P.

I brought my iPhone 5 here. Great service, showed me actual problems inside my phone,quick repairs…. Overall great service would recommend

- Carlton C.

Awesome experience!!!! Very good technicians atmosphere was very nice. They got the job done on time. I would recommend Mr. Phix to anyone EXCELLENT!!!!!!!!

- Tammy G.

Awesome experience!!!! Very good technicians atmosphere was very nice. They got the job done on time. I would recommend Mr. Phix to anyone EXCELLENT!!!!!!!!

- Jolie M.

I have an 18 month old who thought the Ipad was something to dance on and completely destroyed the screen. I purchased a voucher online to put towards the repair of my Ipad, however misunderstood exactly what the voucher covered. I was pretty upset that my voucher was going to go to waste. I explained that I had corresponded via email with the owner prior to making the voucher purchase to ensure I would be able to use. The situation ended up being a total misunderstanding. I should have been more specific in my inquiry. Ted, Owner of Mr. Phix, ended up letting me use the voucher toward my repair to ensure I was a satisfied customer. All small business owners should take a few pointers from Ted, as he MADE SURE the customer was completely satisfied. I will make sure anyone needing an electronic repair is sent to Mr. Phix and know they will be taken care of!

- Nora C.

Several months ago, my son had an issue with a phone….I googled cell phone repair in Wilmington, since I live out of town I needed someone where I worked. I got in touch with Ted and although he couldn’t help me, he offered very good advice and I was able to resolve my problem. A couple of weeks ago, my phone was acting crazy and I called Ted and he jumped on it immediately. I couldn’t leave my job to take him the phone, so he made arrangements to come get it from me. While we were waiting for the part to come in, he kindly offered me a loaner until mine was fixed. Although the battery wasn’t the problem, he still allowed me to keep the loaner until we could come up with a resolution. I was then able to purchase another phone from him and I am a SATISFIED customer!!!! Best customer service that I have ever experienced!!!

- Draimond J.

I went to Mr. Phix today to repair my iPhone screen which had gone black. Both of the men working were very genuine and nice from the moment they greeted me entering the door to the moment I left. My phone was fixed in a very timely fashion and because it was only a minor cable mishap, they didn’t charge me a penny. Thank you again to the guys at Mr. Phix you have certainly gained some customer loyalty here.

- Cody B.

Walked in there with a question and they greeted me with a hand shake. They even answered my question, with out trying to sell me anything. I really like that place, nice and clean, people walking around with company shirts on. I must say I will be back. I think I will buy that G3 they have.

- Russell H.

Darryl at Mr Phix helped me out when I was in a quick jam. I could tell he was legitimately concerned with resolving customer issues instead of treating every customer that walked in like a big dollar sign and price gouging at every turn, which seems to be so common at most computer/smartphone repair shops. It was refreshing to see a technician who was putting customer first! If you ever need your desktop, laptop, smartphone, or tablet fixed, Mr Phix is the only place in Wilmington that I would trust to do the repairs! Mr Phix has the Trusty Techs seal of approval!

- Trusty Techs

My 5 year old got her hands on my phone and did lots of damage. I lost tons of apps in seconds. I spent hours on Google trying to fix it myself to no avail. Ted (aka the Original Mr. Phix) was able to fix the problem in no time in flat! Great service and I love supporting a family owned LOCAL company. You will not be disappointed in Mr. Phix! Can’t recommend them enough!

- Mackenzie F.

Always bring my computer/phone issues to Mr. Phix. I haven’t seen anything he doesn’t seem to be able to fix…from cracked screens to water damage to annoying “can’t print from this computer” issues. He is polite and professional. Clean cut guy. I would recommend him for sure.

- Colleen G.

Always bring my computer/phone issues to Mr. Phix. I haven’t seen anything he doesn’t seem to be able to fix…from cracked screens to water damage to annoying “can’t print from this computer” issues. He is polite and professional. Clean cut guy. I would recommend him for sure.

- Deborah M.

I called Mr Phix for repair on a Samsung GS 5. Bring it on in they said. I got there and they put it back in new condition quickly. I have used them 2 times in 6 months and the service & repair have been topnotch. You should call them for you phone repair. I highly recommend them. Very satisfied.

- Dave A.

I brought my iphone 4s to Mr. Phix because I spilled something on it and the microphone stopped working. Devon and Darryl explained how they would fix it, and they repaired it in less than an hour. That meant a lot to me because I didn’t want to be without my phone for any period of time because I needed to keep in touch with my family. The technicians at Mr. Phix are very professional, knowledgeable and pleasant to deal with. They fixed my phone quickly and made sure it was working like new. I really appreciate that they stand behind their work and offer a lifetime guarantee on their repairs. I would recommend them to anybody. Thanks guys! I may be in soon to buy a computer or cell phone…

- Ellen M.

I had closed my Galaxy S4 phone in my car door. I had a bent device with only 20% of my screen viewable and functioning I thought the only solution was to buy another device. Darryl was able to fix my device and is fully functional. He is very personable and proficient. The owner Ted was also present and very outgoing and professional. I highly recommend them and will use them again for future services.

- Kevin S.

Went to Mr. Phix for a re-repair after I tried to replace my own broken phone screen (don’t do it.). The staff was clean and professional. The atmosphere when you walk in is very modern unlike other places that look shady – so to speak. The repair was fast and I was pleasantly surprised to find out that the work was guaranteed for life when I came back a few days later for another problem. Definitely one of the better companies I’ve dealt with in Wilmington! Very happy! Give them a try!

- Leanne C.

We had a great experience. The work was done in a very timely manner, their customer service was outstanding, and the price was very reasonable. Thank you!

- Carla T.

1545 S College Rd, Wilmington, NC 28403

Mon-Sun:10:00 AM - 7:00PM

+1 888.404.7449

Lifetime Guarantee

Every part we use and every repair we perform has a Lifetime Guarantee

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